pka365 Privacy Policy — How We Handle Your Personal Information

pka365 operates the online gaming platform accessible at pka365.biz. The platform provides Pakistani players with access to online card games including Teen Patti, cricket and sports betting, crash games, Aviator, fishing games, and the pka365 VIP Club programme. For the purposes of this Privacy Policy, pka365 is the data controller — meaning we determine how and why your personal data is processed.

pka365 is built specifically for the Pakistani market. Our entire operation — from PKR payment infrastructure to customer support — is oriented toward Pakistani players. This Privacy Policy is written with that context in mind. When we refer to "personal data" throughout this document, we mean any information that can be used to identify you as an individual, whether on its own or when combined with other information.

If you have any questions about how pka365 handles your personal data, or if you wish to exercise any of your rights described in Section 9, please contact us at support@pka365.biz. We respond to all data-related enquiries within 48 hours.

pka365 collects personal data through several channels: during account registration, when you make deposits or withdrawals, when you contact our support team, and automatically through your use of the platform on your device or browser. We collect only what is genuinely necessary to provide our services.

2.1 Registration Data

When you create a pka365 account, we collect your full name as it appears on your identity documents, your Pakistani mobile phone number, your date of birth, and the password you set for your account. Your mobile number serves as your primary account identifier on pka365. We do not collect your physical address at registration, though we may request it later as part of identity verification for high-value withdrawals.

2.2 Verification Data

At certain thresholds — typically relating to withdrawal amounts or account security reviews — pka365 may request documentary verification of your identity. Documents that may be requested include a copy of your Pakistani national identity card (CNIC), proof of the payment method you are using for withdrawals, or a photograph for liveness verification. These documents are used solely for verification purposes and are stored securely.

2.3 Transaction Data

Every PKR deposit, withdrawal, bet, and game round on pka365 is recorded and associated with your account. This transaction history is essential for account management, dispute resolution, and compliance purposes. It includes the amounts transacted, the dates and times, the payment methods used, and the games or markets involved.

2.4 Technical and Device Data

When you access pka365, our systems automatically log certain technical information: your IP address, the type of device and browser you are using, your operating system version, session start and end times, and pages visited within the platform. This information helps us maintain security, detect suspicious activity, and improve the pka365 user experience for Pakistani players.

pka365 uses the personal data it collects for the following purposes. In each case the use is proportionate to the data involved and limited to what is genuinely necessary.

• Account management: Your registration data is used to create and maintain your pka365 account, authenticate your logins, and communicate with you about your account status, verification requirements, or security alerts.
• Payment processing: Transaction data is used to process your PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or card. We need this data to credit your account correctly and to verify that withdrawals are sent to the right destination.
• Fraud and security: Technical data including IP addresses, device identifiers, and session logs are used by pka365 to detect and prevent fraudulent account creation, payment fraud, bonus abuse, and suspicious betting patterns.
• Responsible gaming: Your gaming activity data — frequency of play, session durations, deposit patterns — is monitored by pka365 to identify signs of problem gaming behaviour and to enable our responsible gaming tools to function correctly.
• Customer support: When you contact pka365 support, your account data and communication history are used to resolve your query accurately and to maintain a record for follow-up or dispute resolution.
• Platform improvement: Anonymised and aggregated usage data helps pka365 understand how players interact with the platform, which features are most used, and where the experience can be improved for Pakistani players.
• Promotions: Where you have not opted out, pka365 may send you information about new games, bonus offers, and promotions relevant to your activity on the platform. You can opt out of marketing communications at any time from your account settings.

Because pka365 handles real PKR transactions, payment data privacy deserves specific attention. Here is exactly how your financial information is handled on the platform.

When you initiate a deposit via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, your payment details are transmitted via SSL-encrypted channels directly to the relevant payment processor. pka365 does not store your mobile wallet PINs, full card numbers, or online banking credentials on our servers at any point in this process. What pka365 does store is the outcome of the transaction — the PKR amount, the date and time, the payment method type, and a masked identifier for your payment instrument (for example, the last four digits of a card).

For withdrawals, pka365 verifies that the destination payment method matches the one used for deposits and belongs to the account holder. This is a security measure designed to protect you against unauthorised withdrawals. pka365 never initiates transfers from your mobile wallet account — all transactions originate from your own device and are confirmed by you through your payment app.

pka365 does not sell, rent, or share your personal data with third parties for their own commercial or marketing purposes. However, there are specific limited circumstances under which we may share data with third parties, all of which are described here.

5.1 Payment Partners

To process PKR transactions, pka365 works with certified payment processing partners who operate the Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card networks. These partners receive only the minimum data required to execute the transaction. Their use of your data is governed by their own privacy policies and they are contractually prohibited from using it for any purpose other than processing your pka365 transactions.

5.2 Game Providers

Some games available on pka365 are provided by third-party game developers. These providers may receive technical session data — such as a pseudonymous player identifier, the game round outcome, and the stake amount — to operate the game correctly. They do not receive your name, phone number, or payment details. pka365 only works with game providers who maintain appropriate data security standards.

5.3 Legal and Regulatory Requirements

pka365 may be required to disclose personal data to law enforcement, regulatory authorities, or courts if required by applicable law. This includes cases involving suspected fraud, money laundering, or other illegal activity. We will inform you of any such disclosure where legally permitted to do so.

5.4 No Marketing Third-Party Sharing

pka365 does not share your personal data with advertising networks, data analytics companies, social media platforms, or any other commercial entity for marketing profiling purposes. If you receive marketing from pka365, it comes directly from us — we do not use third-party data brokers to reach our players.

pka365 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type and are driven by legal, compliance, and security requirements.

• Account and identity data: Retained for the duration of your active pka365 account plus a minimum of five years after closure, in line with standard financial record-keeping requirements.
• Transaction records: All PKR deposit and withdrawal records are retained for a minimum of five years after the transaction date. This is required for financial compliance and dispute resolution purposes.
• Gaming history: Bet and game round records are retained for the duration of your active account and for three years after account closure.
• Technical logs: IP address and session logs are retained for 12 months for security monitoring purposes, after which they are deleted or anonymised.
• Support communications: Customer support correspondence is retained for three years after the relevant interaction, to enable follow-up and dispute resolution if needed.

When data is no longer required within the above periods, pka365 deletes it securely or irreversibly anonymises it so that it can no longer be associated with any individual.

pka365 uses cookies and similar browser technologies on pka365.biz. A cookie is a small text file stored on your device when you visit a website. We use cookies for platform functionality, session management, and basic analytics. We do not use advertising or cross-site tracking cookies.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent certain pka365 features from working correctly during your session.

pka365 takes data security seriously and applies technical and organisational measures appropriate to the sensitivity of the data we hold. The following safeguards are in place across our platform.

• SSL / TLS encryption: All data transmitted between your device and pka365.biz is encrypted using SSL/TLS. This includes your login credentials, account information, and PKR payment flows. The padlock icon visible in your browser confirms this encryption is active.
• Access controls: Personal data stored on pka365 systems is accessible only to staff who have a genuine operational need to access it. Access is logged, reviewed, and restricted based on role. Former staff access is revoked immediately upon leaving.
• Password storage: Your pka365 account password is stored as a salted cryptographic hash — meaning even pka365 staff cannot see your actual password. If you forget your password, it must be reset rather than retrieved.
• Fraud monitoring: Automated systems monitor pka365 accounts continuously for signs of unauthorised access, unusual transaction patterns, and other security indicators. Accounts flagged by these systems are reviewed promptly.
• Incident response: In the unlikely event of a data security incident affecting your personal information, pka365 has procedures in place to contain the incident, assess the impact, notify affected players promptly, and take remedial action.

As a pka365 player, you have the following rights over the personal data we hold about you. These rights apply regardless of when you registered and can be exercised at any time by contacting our support team.

To exercise any of these rights, email support@pka365.biz with the subject line "Data Rights Request" and describe what you are requesting. We may need to verify your identity before actioning the request. We aim to respond within 7 working days and resolve within 30 days.

pka365 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, please do not register on pka365 or provide any personal information through this platform.

If pka365 becomes aware that a player account belongs to a person under 18, we will immediately suspend the account, conduct an investigation, return any deposited funds to the payment source, and permanently close the account. If you are a parent or guardian and believe a minor has registered on pka365, please contact us immediately at support@pka365.biz so we can take action without delay.

pka365 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their account or contact details.

We encourage you to review this Privacy Policy periodically to stay informed about how pka365 is protecting your information. Your continued use of pka365.biz following a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with changes to this policy, you should stop using pka365 and contact support to arrange closure of your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how pka365 handles your personal data, please get in touch with our team. We are committed to handling all privacy-related enquiries promptly and transparently.